Frequently Ask Questions

Yes. The beginning time that is shown is when your room starts. All groups are expected to arrive 15 minutes early for sign-in and debriefing. Crisis Rooms is a live event and any groups that arrive after their scheduled time will lose precious time. Any groups that arrive at least 15 minutes after their scheduled time will have their tickets voided without a chance for a refund or rescheduling.

Use our online booking system to reserve your Crisis Rooms experience. It’s easy to use, but if you experience an issue please call us.

Yes, every participant must sign a waiver form. All participants under the age of 15 must have a waiver signed by a parent or adult chaperone.

Yes! Each of our rooms have a different story, theme, and puzzles. They are completely different. The rooms have different puzzles and scenarios. You can test your wits again and again with each different room.
We do, but we encourage our customers to make an advance reservation to secure the desired game and time slot.

Crisis Rooms is a great way to have a team-building event for your company, church group, school class, or sports team. For more information on booking your corporate/team event, contact us today at manager@crisisrooms.com!

Your safety is our top priority! You may exit the room during any point of the game. The game is all about solving puzzles to succeed. Many people who are claustrophobic have reported that they felt no symptoms of claustrophobia in the rooms. However, if someone feels unwell for any reason, the doors are unlocked. Feel free to exit and enter as much as you like. Be aware, the clock does not stop counting down! Leaving the room doesn’t count as ‘succeeding.’ Crisis Rooms adventures are monitored by security cameras, allowing us to easily assist you if you have any difficulties.
We prefer that you leave extra items in your cars but you are welcome to bring things into the room with you. We recommend that you keep track of your items like purses and backpacks. If you put them down in the rooms, tell everyone there that it’s yours. You wouldn’t want someone to think it is part of the adventure and pull everything out of it.

Of course! Our venue is the perfect place to host your next event. Each room is recommended for a maximum of 8-10 players. Groups over 10 will be divided between our rooms. Companies are also encouraged to book multiple rooms for larger groups. Please email us to make a booking or for more information. A package will be tailored-made to suit your needs.

No photos or videos are allowed; and cameras are not allowed in the room.

We have a standard minimum of 2 players. For our Virtual Reality Escape Rooms we allow up to 6 people maximum. Our Apartment#10b room has a maximum of 10, while The Silo/Shadow of a Doubt have a maximum of 8.

For our virtual reality rooms, everyone must be at least 12. In our physical escape rooms, our age limit for playing is a minimum of 8 years old. Any children under the age of 10 must have adult supervision.

Yes. We encourage team building and we are the perfect solution for your company! Please email us at manager@crisisrooms.com to arrange your next event and get more details!

No. All sales are final. However, you may reschedule your booking if you contact us at least 24 hours prior to the reservation. We require all participants to arrive at least 15 minutes early in order to sign in, check belongings and receive the game briefing. Unfortunately, if you are late, it will take valuable minutes off your game time, minutes that could cost your success. If you are more than fifteen minutes late, your booking will automatically be cancelled. All sales are final. Our game is a live event, so once a booking is confirmed, refunds and cancellations are not accepted.

Our Crisis Rooms Adventures are approximately 60 minutes. Your actual time in our adventures will all depend on the skill of the group and their ability to communicate with each other. The maximum time to complete a room is 60 minutes; however the minimum time is entirely up to you, and the faster the better! That's how you get your team on our Leader Board! Prior to the experience, plan to spend 15 minutes in a group briefing session. After the experience plan for 15 minutes of walk through where we will explain all the puzzles and how the room worked.

Our games are indeed very challenging! You are encouraged to ask us for hints when needed by speaking clearly in the room. We can see and hear you and will give you clues when asked.

Yes, as long as your total booking doesn’t exceed the maximum number of players. For example, if you booked for 4 people and another friend decided to join on the day of, the difference can be paid on arrival as long as there is still space available. Please do arrive at least 20 minutes early if you anticipate adding on more people. Otherwise, there is no guarantee we will have enough time to add additional people.

You must be at least 8 years old to play in our physical rooms. Our escape games are designed for persons over the age of 10. Participants who are 10 years or younger must be accompanied by an adult at all times, under 12 an adult is recommended. Our age limit is more about being able to understand puzzles. Puzzles and clues will be more difficult for younger children (Although, sometimes young children see a puzzle in a way that an adult can’t. Giving them a unique perspective.) We design the rooms to be a challenge. However, they are not designed to be scary in any way. All participants under the age of 15 must have a waiver signed by a parent or adult chaperone. Yes, we do allow mothers to complete our escape rooms while carrying babies in slings. We simply ask that you exit the room if your baby begins to cry and disrupt the experience for other guests.

For our virtual reality escape rooms, all participants must be at least 12 years old.

Yes and no. Our rooms are designed to be challenging and "immersive". If you are in the living room of a serial killer then it will probably have a degree of "scary-ness", although no one will ever jump out at you. We use high-tech props and complex multi-chamber rooms, however there will not be anyone in the room with you besides your team. If you have any concerns please call us.
You don’t need to bring anything special. Everything you need is found in the rooms. Casual, comfortable clothing is highly recommended.

Our virtual reality rooms are completely private.

For our physical escape rooms, the group maximum size is 8-10 people, depending on the chosen room. If your group is less than 5 people additional team members may be added. You can reserve the rooms as a private group, but you would need to purchase at least 5 tickets to have the entire room for yourselves.

For our physical escape rooms, the short answer is yes. If you are concerned about handicap access for a member of your group, please contact the Crisis Rooms team in advance so we can address any concerns. We want everyone to enjoy the experience!

Unfortunately for our virtual reality rooms people with physical handicaps may struggle with the experience.

Everything you need to be successful is in the rooms. It’s really up to you. Teams will need to use their minds and communication skills to be successful. That said, our escape rooms wouldn’t be fun and rewarding without a challenge! If you and your team are not able to complete the room in the allotted time, we encourage you to come back and test your wits against one of our other rooms.
We love your enthusiasm! However, we have a tight schedule and do need to start at the correct time. If your team arrives early, you will need to wait in the lobby until we have finished resetting the room.


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